Refund Policy

Effective May 4, 2026. Operated by THE PIVOTAL PROTOCOL.

This policy governs refunds across every paid surface of THE PIVOTAL PROTOCOL Academy. The plain language version is on our guarantee page. This page is the legal detail.

1. Academy Monthly Subscription ($97 / mo)

Full refund of the most recent charge if requested within 30 days of the first charge. The trial $1 charge counts as the first charge for purposes of starting this 30 day window.

• Refund applies to the most recent monthly payment only, not historical months
• Subscription cancels at the end of the current billing period after refund is issued
• Access continues until the period end date already paid for

2. Workshop Seat ($250 one-time)

Refundable in full up to 7 days before the scheduled event date. Inside the 7 day window the seat is non-refundable because capacity has been held and event-specific materials have been prepared for you.

• If we cancel or reschedule the event, you get a full refund or credit toward a future cohort, your choice
• Transfer to a different cohort permitted at no charge if requested at least 7 days before original event

3. Coaching Retainers ($500 / $1,000 per month)

Coaching operates on a sessions-delivered model. Refunds are pro-rated by sessions not yet delivered in the current billing month.

• Standard tier ($500 / mo): 2 sessions per month. Each session valued at $250.
• Intensive tier ($1,000 / mo): 4 sessions per month. Each session valued at $250.
• Refund equals (sessions paid for) minus (sessions delivered) times session value
• Coaching agreements may include additional terms specified at signing; those govern in the case of conflict

4. How to request a refund

5. Response time

• Acknowledgement within 1 business day
• Refund processed within 5 business days of approval
• Funds typically appear in 3 to 10 business days depending on your bank

6. Refund method

Refunds are issued to the original payment method only. We cannot refund to a different card, a different account, or via a different method (no gift cards, no checks, no crypto).

7. Recurring subscriptions after refund

When a refund is issued on a recurring subscription, the subscription is also cancelled. Access continues until the end of the period that was already paid for, then ends. You will not be charged again.

8. What is not refundable

• The $1 trial charge is non-refundable but covers the full 14 day trial period
• Workshop seats inside the 7 day pre-event window
• Academy charges beyond month one of a subscription (refund window has lapsed)
• Coaching sessions already delivered

9. Chargebacks

Please email us before initiating a chargeback. We will issue any qualifying refund directly and faster than the chargeback process. Chargebacks initiated without prior contact may result in immediate account termination.

10. Contact

Questions about this policy: [email protected].